RETREAT BOOKING TERMS & CONDITIONS
Serial Nomad (Operated by Rozanne Pilbeam)
Last Updated: August 7, 2026
These Booking Terms & Conditions apply to all retreat bookings, including the Under the Stars retreats, offered by Serial Nomad, a sole proprietorship owned and operated by Rozanne Pilbeam (“we”, “us”, or “our”).
By booking a retreat, you agree to these Terms.
1. Application, Reservation and Payment
Submitting an application does not guarantee a place on a retreat.
Once your application has been reviewed, we will contact you to advise whether your application has been accepted. We reserve the right to accept or decline applications at our discretion.
If your application is accepted, you will receive a link to pay a $200 deposit to secure your place. The deposit must be paid within 72 hours of your acceptance email unless otherwise agreed in writing. If payment is not received within this timeframe, we may offer your place to another applicant.
Applicants are responsible for responding to communications relating to their booking in a timely manner.
Your booking is confirmed only once your application has been accepted and your $200 deposit has been received.
The remaining balance is due 30 days prior to the retreat start date unless otherwise agreed in writing.
We reserve the right to decline or cancel any application or booking at our discretion.
All payments are processed securely through third-party providers such as Stripe or Squarespace Payments.
2. Cancellation and Refund Policy
If you cancel your booking:
More than 30 days before the retreat start date:
You will receive a refund of all amounts paid, less a $50 application and administration fee and a 5% payment processing fee.
30 days or less before the retreat start date:
All payments are non-refundable.
No refunds will be provided for:
Failure to attend
Late arrival
Early departure
You may transfer your booking to another participant with prior written approval, provided the replacement participant meets our participation requirements, agrees to these Terms, and signs the required Liability Waiver.
We strongly recommend purchasing travel insurance if you are travelling to attend the retreat.
3. Minimum Participant Requirement
Retreats require a minimum number of participants.
If minimum registration is not met, we reserve the right to cancel the retreat. In that case:
You will receive a full refund, less a 5% processing fee.
We are not responsible for travel costs or other expenses incurred.
4. Changes to Program
We reserve the right to:
Modify the retreat schedule
Change facilitators
Adjust activities due to weather or safety concerns
Such changes do not entitle participants to a refund.
5. Force Majeure
We are not liable for cancellations, delays, or changes due to circumstances beyond our control, including but not limited to:
Severe weather
Natural disasters
Government restrictions
Illness outbreaks
Acts of God
In such cases, liability is limited to a refund of amounts paid, less a 5% processing fee.
6. Participant Responsibility
You are responsible for:
Ensuring you are physically and mentally fit to participate
Disclosing relevant health conditions
Carrying appropriate insurance
Participation is voluntary and at your own risk.
7. Chargebacks and Payment Disputes
You agree not to initiate chargebacks or payment disputes without first contacting us to seek resolution.
If a chargeback is initiated in violation of these Terms, you agree to reimburse us for any fees or costs incurred.
8. Liability Waiver Requirement
Participation in any retreat requires signing a separate Liability Waiver prior to attendance.
Failure to sign the required Liability Waiver prior to the retreat start date may result in cancellation of your booking without refund.
9. Governing Law
These Terms are governed by the laws of the Province of British Columbia and the laws of Canada applicable therein.
Any disputes shall be resolved in British Columbia.
10. Contact
Serial Nomad
Operated by Rozanne Pilbeam
rozanne@rozannepilbeam.com
British Columbia, Canada