PRIVACY POLICY
Serial Nomad (operated by Rozanne Pilbeam)
Last Updated: March 2, 2026
Serial Nomad is a sole proprietorship owned and operated by Rozanne Pilbeam (“we”, “us”, or “our”). This Privacy Policy applies to our website, offerings, and events, including the Under the Stars retreats.
We are committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws.
1. Information We Collect
We may collect the following personal information:
Contact Information
Name
Email address
Phone number (if provided)
Booking Information
Mailing address
Emergency contact information
Dietary requirements
Health information or medication disclosures relevant to retreat participation
Payment Information
When payments are enabled, payment details are processed securely by third-party providers (such as Stripe or Squarespace Payments). We do not store full credit card information on our servers.
Technical Information
IP address
Browser type
Device information
Cookies and website usage data
2. How We Use Your Information
We collect and use your information for the following purposes:
To communicate with you about retreats and offerings
To send newsletters and marketing emails (you may unsubscribe at any time)
To process bookings and payments
To safely plan retreat accommodations and meals
To respond to inquiries
To improve our website and offerings
To comply with legal obligations
Health and dietary information is collected solely for safety and accommodation purposes and will be handled with appropriate care and confidentiality.
3. Consent
By providing your personal information, you consent to its collection, use, and disclosure as outlined in this Privacy Policy.
You may withdraw consent at any time by contacting us at [insert email address], subject to legal or contractual restrictions.
You may unsubscribe from marketing emails using the unsubscribe link included in all newsletters.
4. Sharing of Information
We do not sell your personal information.
We may share your information with trusted third-party service providers who assist in operating our business, including:
Squarespace (website hosting)
MailerLite (email marketing)
Stripe or other payment processors (when applicable)
Event venues or catering providers (limited to dietary requirements only when necessary)
These providers are responsible for maintaining appropriate security safeguards.
5. Storage and Security
We take reasonable administrative and technical measures to protect your personal information.
However, no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Retention of Information
We retain personal information only as long as necessary for the purposes described above, or as required by law.
Health and dietary information is retained only as long as reasonably necessary for retreat administration.
7. Access and Correction
You have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of your personal information (subject to legal obligations)
To make a request, contact:
serialnomad@gmail.com
8. Cookies
Our website may use cookies to improve user experience and analyze website performance. You may adjust your browser settings to refuse cookies, though this may impact site functionality.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised date.
11. Contact Information
If you have any questions about this Privacy Policy, please contact:
Serial Nomad
Operated by Rozanne Pilbeam
serialnomad@gmail.com
British Columbia, Canada